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Customer Relationship Management (CRM)


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customer-relationship-management
A Customer Relationship Management (CRM) software system covers the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. (customer-relationship-management)

Customer Relationship Management (crm)

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CRM related searches: CRM Electronic Reporting | CRM Higher Education and Research | CRM Multimedia Encyclopedia | CRM Sales Territory and Boundary Management | CRM Sales Territory and Boundary Management | CRM Core Functionality | CRM Software Reviews | CRM E Mail and Web Integration | Implement CRM | CRM Oil, Gas, and Chemical
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     1 to 10 of 965 results for "customer relationship management crm"

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1.  

CRM Evaluation Center

Nov 23, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...

2. Customer Relationship Management (CRM) - CRM Acronym Definition and Related White Papers ( Pages)
by TEC Staff
Jun 13, 2009
Abstract : Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
 
3. Applying the Power of Social Networks to Customer Relationship Management ( Pages)
by Wayne Thompson
Sep 19, 2007
Abstract : Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.
 
4. Customer Relationship Management: Evolution, Not Revolution ( Pages)
by Jane Affleck
Sep 24, 2007
Abstract : Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.
 
5. Comparing On Demand Customer Relationship Management Service Alternatives ( Pages)
by Jim Berkowitz
Dec 5, 2005
Abstract : Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises must be aware of the potential issues associated with functions and features that are not part of core CRM functionality.
 
6. Difficult Conversations: Positioning Your CEO in a CRM Implementation Part One: Sources of Misconception and Faulty Assumptions ( Pages)
by Glen S. Petersen
Nov 23, 2006
Abstract : For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM to c-level management.
 
7. A Lexicon for Customer Relationship Management Success ( Pages)
by Glen Petersen
Mar 8, 2006
Abstract : Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.
 
8. The Customer Relationship Management Vision: It Starts with Relationships (0 Pages)
by Michael Chuchmuch
Oct 13, 2008
Abstract : An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and relationships.
 
9. A Lexicon for Customer Relationship Management Success (0 Pages)
by Glen Petersen
Sep 29, 2008
Abstract : Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.
 
10. The Customer Relationship Management Vision: It Starts with Relationships ( Pages)
by Michael Chuchmuch
Dec 19, 2007
Abstract : An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and relationships.
 
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Knowledge Bases: Accounting | Business Intelligence (BI) | Business Process Management (BPM) | Computerized Maintenance Management Systems (CMMS) | Customer Relationship Management (CRM) | Enterprise Asset Management (EAM) | ECM | Enterprise Resource Planning (ERP) | Financial | Free And Open Source (FOSS) | Human Resource Management Systems (HRMS) | Learning Management (LRN) | Outsourcing | PIM | Product Lifecycle Management (PLM) | Product Portfolio Management (PPM) | Retail Systems | RFID | Security | Supply Chain Management (SCM) | Test Tools
Software Vendors: Content Manager | Coss ACCPAC Enterprise Edition | CRM by Web | CustomerFirst SalesFirst and WebFirst RTI Software | DacEasy Accounting for DOS | Datamodes TM/4 Solutions | Datavision | Deltek GCS Premier | Development Integration and Optimization | Down To Earth Business Software | ECMS | Emojo | Entellium eSalesForce | Epicor SRM | eTek International | EXEControl Global Solutions | Ez Payment Services | Finesse Enhanced Systems and Services | Flexx | Frontier Software Ltd | Software Vendors | RFP Letters Templates and Samples
Industries : Aerospace Defense | Automotive | Customer Relationship Management | Chemicals | Computer Hardware | Computer Software | Conglomerates | Consumer Durables | Consumer NonDurable | Diversified Services | Drugs | Electronic | Energy | Financial Services | Food and Beverage | Health Services | Insurance | Internet | Leisure | Manufacturing | Material and Construction | Media | Metal and Mining | Real Estate | Retail | Special Retail | Telecommunications | Tobacco | Transportation | Utilities | Wholesale

Knowledge Bases : Accounting | Business Intelligence (BI) | Business Process Management (BPM) | Business Performance Management (BPM) | Computerized Maintenance Management Systems (CMMS) | Customer Relationship Management (CRM) | ECM | Enterprise Content Management (ECM) | Enterprise Asset Management (EAM) | Enterprise Resource Planning (ERP) | Financial | Health Informatics | Human Resource Management Systems (HRMS) | Open Source (FOSS) | Open Source and Linux (FOSS) | Outsourcing | Product Information Management (PIM) | Product Lifecycle Management (PLM) | Security | Supply Chain Management (SCM) | Test Tool |

Software Vendors: RSA | Sage Accpac 500 ERP | Sage Pro 200 ERP | Scapa Technologies | Sentai Software | SilkRoad technology inc | Sitebrand | SMGlobal | SoftLogica | Solomon | SouthWare Excellence Series | SSA PLM (Formerly known as iBaan for Product Lifecycle Management) | StoneSoft | SuperOffice CRM5 | Symtrax Corporation | SYSPRO (Formerly | TECSYS | The Open For Business Project | TIBCO BPM | Touchpaper Software Ltd | Software Vendors | RFP Letters Templates and Samples
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